Privacy Policy
Last Updated: 27 July 2026
The Artisan Street Fayre ("we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains how we collect, use and protect your information when you use our website, mobile application and our services.
1. Who We Are
SPG Events NW T/A The Artisan Street Fayre
Website:
www.spgeventsnw.co.uk
Email:
rob@spgeventsnw.co.uk
Telephone:
07496 740 862
2. Information We Collect
We may collect the following information:
Personal Information
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Full name
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Business name
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Postal address
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Email address
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Telephone number
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Profile photograph (optional)
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Company logo (optional)
Trader Information
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Products sold
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Food hygiene documentation
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Public liability insurance
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Risk assessments
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Electrical certificates
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Gas safety certificates
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Food business registration details
Booking Information
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Events booked
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Pitch sizes
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Payment history
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Invoices
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Credits
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Booking preferences
Visitor Information
If you use the app as a visitor, we may collect:
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Favourite events
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Saved locations
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Notification preferences
Device Information
When using the app we may automatically collect:
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Device type
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Operating system
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App version
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IP address
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Crash reports
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Anonymous analytics
3. How We Use Your Information
We use your information to:
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Process event bookings
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Manage trader accounts
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Communicate event information
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Send booking confirmations
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Provide trader setup information
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Process payments
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Improve our services
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Respond to enquiries
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Comply with legal obligations
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Prevent fraud
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Improve the app experience
Where you have agreed, we may also send:
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Event updates
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New venue announcements
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Promotional offers
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Trader newsletters
You may unsubscribe at any time.
4. Legal Basis
We process your information under one or more of the following legal bases:
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Performance of a contract
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Legal obligation
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Legitimate interests
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Your consent
5. Payments
Payments made through our app or website are processed securely using trusted third-party payment providers.
We do not store your debit or credit card details.
6. Sharing Your Information
We never sell your personal information.
We may share your information with:
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Payment providers
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Website hosting providers
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Email providers
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Event venues (where necessary)
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Government authorities where legally required
7. Data Security
We take appropriate security measures including:
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Secure servers
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Encrypted connections (SSL)
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Password protection
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Restricted staff access
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Regular security monitoring
Although we take every precaution, no online service can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as necessary.
Booking and financial records may be retained for up to 7 years to comply with UK tax and accounting legislation.
9. Your Rights
Under UK GDPR you have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data
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Restrict processing
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Object to processing
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Data portability
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Withdraw consent
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Lodge a complaint with the Information Commissioner's Office (ICO)
10. Cookies
Our website and app may use cookies and similar technologies to:
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Improve website performance
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Remember preferences
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Analyse website traffic
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Improve user experience
You can manage cookies through your browser settings.
11. Push Notifications
If you enable notifications within the app, we may send notifications regarding:
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Upcoming events
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Booking reminders
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Event updates
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Important announcements
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New venues
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Emergency event information
You can disable notifications at any time within your device settings.
12. Location Services
If you allow location access, the app may:
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Show nearby events
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Provide directions to venues
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Improve local event recommendations
Location services are optional and can be disabled at any time.
13. Children's Privacy
Our services are intended for users aged 18 or over.
We do not knowingly collect personal information from children under 13.
14. Third-Party Services
Our app or website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and within the app.
16. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Rob Knowles
Director
SPG Events NW T/A The Artisan Street Fayre
📞 07496 740 862
17. Complaints
If you are unhappy with how we handle your personal information, you have the right to contact:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk